At GRAFXPLUS we strive for customer satisfaction and print excellence.
Please inform us of any issues with your order.
WEBSITE COPYRIGHTS
Our website and all images on this site are the exclusive property of Grafx Plus and are protected by U.S. copyright laws. This site is to be used as reference to our ability and talent for our trade. Any other use of such contents, including the reproduction or modification of the contents of this site without the prior written consent of Grafx Plus is forbidden.
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REGISTERED TRADEMARKS, LOGOS, & COPYRIGHTED MATERIAL
In the event that Grafx Plus is to imprint at the request of a customer a likeness of a person, product, logotype, or any other device provided by the customer, Customer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.
On request of Grafx Plus, Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Grafx Plus free and harmless from all liability and indemnify Grafx Plus for any loss, damage or injury, which Grafx Plus may suffer as a result of producing said likeness. The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Grafx Plus as a result of the reproduction of the likeness requested by the customer.
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You as our customer are responsible for verifying final artwork and/or correct spelling to be printed on garment. Upon approval from client, Grafx Plus will not be held responsible for typos or over looked errors once the printing process has begun. All sales are final and no refunds will be given since customer approval is necessary before a job can be scheduled for printing due to each job being a custom order. Grafx Plus is not responsible for printing on apparel provided by the customer. We cannot guarantee results on garments we did not provide. On contract printing we reserve the right to 3% over/under spoilage. All damaged garments must be acknowledged to and returned to Grafx Plus within 72 hours, If after hours please leave a voicemail stating your job and concern.
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Due to computer monitor differences such as viewing environment and monitor settings, all color swatches are approximations and subject to variations per individual viewer. Max imprint area is used at the artists discretion unless there are clear instructions on your PO.
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STANDARD PRODUCTION
Typical Production is 7-10 days after approval of art, and/or depending on item availability. Production times may vary. Please check with customer service to confirm production status at the time of your order.
Any deadlines before the regularly scheduled 7 days will result in a rush fee.
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DOWN PAYMENTS
All orders are required to place a down payment for production to begin.
Estimates are good for 15 days and unless specified, do not include art, typesetting, overruns, tax or freight (if applicable). A $500 deposit or 50% (whichever is greater) is required on all jobs over $500. All orders under $500, all contract printing, political campaign orders and custom projects require prepayment in full. A 5% interest fee will be charged per month on all orders over 30 days that are not setup as a net account. We reserve the right to hold up to a 30% of a refund on all cancelled orders. This applies to cancelled/refunded orders once your orders production process has begun. This withheld percentage covers material restocking fees, return shipping charges, outstanding art fees and test printing. Refunds will be processed within 30 days of order cancellation. If you have any questions please contact customer service.
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RUSH ORDERS
Rush fees are quoted per job but do adhere to the following. Orders after 12 noon will be considered next day, unless specified.
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Same Day / 1 day turn around - 100% of order total
2 day turn around - 75% of order total
3 day turn around - 50% of order total
4-5 day turn around - 25% of order total
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RETURNS & RESTOCKING
Although severely uncommon with orders we have to have a policy.
RESTOCKING FEES:
Restocking fees of $50 or 20% of the total order (whichever is greater) will be applied on all orders that are cancelled mid production (Example: After art approval and /or materials are ordered.) Restocking fees apply to all in house and sub contracted print jobs.
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FREIGHT RETURNS:
In addition to restocking, items may be subject to return freight charges. Some items we offer customers require a restock fee, others
freight charges only and some require both.
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RETURN ART FEES:
Return orders are also responsible for all art setup and art create fees in conjunction with your order at the time of cancellation.
RETURN TIME TABLE & POLICY PROCEDURES:
Return payments will be returned according to the way you paid. (Paid by credit card, return will be via credit card, Paid by check, cash or ACH will be returned by check) Returns are processed every two weeks. Please allow up to 21 days to fully receive your return payment.
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If you have any questions or concerns regarding the above information, Please do not hesitate to contact us.
